Frequently Asked Questions
1) Why should I use a pet sitter rather than board my pet(s)?
Your pet's routine should not be disturbed unless absolutely necessary. By boarding your pet(s) you risk their comfort, health and social well-being. Just the ride to the boarding facility alone is a hassle for you as well as stressful for your pet(s). Having a professional pet sitter come to your home is the next best thing to having you there.
2) What services do you offer?
Private on-leash walks, in-home pet visits, in-home overnight sitting, pet taxi to the groomer, vet and trainer, house sitting and more.
3) Do you provide service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of our business is for families going on vacation, business trips, when there is an emergency and someone needs to look after their home and pets. The contract you sign is for specific services on specific days; therefore, there is no long-term commitment. After you are established with us as a client, we will contract with you by phone or email for services so another consultation visit will not be necessary.
4) Can I meet my sitter?
Of course! When you become a new client, we will schedule an initial consultation to meet you and your pets. There is no obligation to use our service and we encourage you to ask any questions you may have during this visit.
5) How do you handle keys?
We will obtain a key from you upon contracting our services. We will test the key and insure we can get into your home. Upon your return, we can either return the key to you or retain the key for future visits. Your key will be stored in a safe with no identifiable information.
6) Are you bonded and insured?
Yes, we are a bonded and insured and are a member of Pet Sitters International, www.petsit.com.
7) What do you do if my pet(s) become ill while in your care?
If it is a non-life threatening situation, we will contact you first, and then contact your vet. If your pet needs immediate care, we will contact your vet, then contact you. Should you not be available, your emergency contact will be called. Should your vet’s office be closed, your pet will be taken to the emergency clinic on State Highway 249 in Spring, TX. Please specify an emergency contact who is familiar with your pets and you entrust to make decisions regarding their care. Should you or your emergency contact not be available, we will consult with your vet or emergency vet to decide the course of action in order to insure your pet does not suffer.
8) How many visits a day do I need?
We try to accommodate every situation; however, we do require a minimum of 2 visits per day for dogs and 1 visit per day for cats and other pets. We can provide up to five visits per day, a combination of extended visits and/or overnights - whatever fits the needs of you and your pet(s). We will be happy to discuss your requirements and help you come up with a schedule of services to fit your needs.
9) What forms of payment do you take and when do I pay?
Payment is due within 5 days of end of service. We accept cash, check, Visa, Mastercard, Discover,and American Express. If you would like to put a credit card on file we can charge your account automatically at the end of the service. An invoice will be left on kitchen counter with details of services provided, payment options, and remittance address.
10) How do I book pet sitting service?
You may call the office at 281-250-1097 or email us at carealotpetsitting@ carealotpetsitting.com. Messages can be left 24 hours a day but please wait for return call/email for confirmation of services to be provided.
11) Who are your pet sitters?
Your pet sitter will be one of the two owners of the company. We are bonded, insured, and experienced pet care providers. We do not use contractors so no one else will represent our company or enter your home. We live close by so can provide premium care for your pets.
12) Does my sitter accept tips?
Yes. Although certainly not required, we appreciate your recognition of our exceptional service!
13) What are the holiday charges and when are they?
We do not charge a surcharge for holiday visits however, we do ask for a $25 deposit to hold your reservation over the Thanksgiving, Christmas and New Year holidays. The deposit will be applied to your final bill.
14) What is your cancellation policy?
Cancellation Policy: During non-holiday periods, we appreciate 24 hours notice prior to first service. During holiday period, 48 hours notice must be provided or deposit will be forfeited.
15) Can you give my pet medication?
Due to our previous animal shelter experience, we can pill pets, can provide some needle administered medications like insulin and allergy shots and in some cases sub-q fluids. Please let us know of any medical needs at the time of initial consultation.
16) Will you pick up after my pet(s)?
Your sitter will pick up after your pet(s) during their walks. We will also, of course, take care of all kitty boxes. If your pet(s) get sick in your home, we will clean up after them.
17) What areas of Houston do you serve?
Currently we serve the Gleannloch Farms, Memorial Northwest, Glenn Haven Estates, Champion Lakes, and Windrose areas. If you live close to these areas, contact us and we will be able to tell you if we can accommodate your needs. If we cannot, we do network with other petsitters and could possibly recommend someone who services your area.
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